Privacy Policy

1. Introduction

Papua Kreatif is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal data in accordance with Indonesia's Law No. 27 of 2022 on Personal Data Protection (UU PDP).

2. Data We Collect

We collect the following data when you contact us or use our services:

• Full name
• WhatsApp / phone number
• Email address
• Event details (event type, date, guest count, location, budget)
• Event photos and documentation (with your consent)
• Communication data via WhatsApp, email, or Typebot

3. Purpose of Use

Your data is used to:

• Respond to enquiries and prepare quotations
• Process bookings and service contracts
• Coordinate event delivery
• Send invoices and booking status updates
• Improve the quality of our services
• Send promotional information (only with your consent)

4. Legal Basis for Processing

We process your personal data based on:

• Consent: when you submit a contact form or reach us via WhatsApp
• Contractual obligation: to deliver the services you book
• Legal obligation: to comply with applicable tax and legal regulations

5. Storage and Data Security

Your data is stored in our internal systems secured with standard security protocols. We retain data as long as needed for its purpose or as required by law. Payment data is processed through an official gateway (DOKU) and is not stored by us.

6. Your Rights

Under UU PDP, you have the right to:

• Access the personal data we hold
• Correct inaccurate data
• Erase your data (with certain limitations)
• Restrict the processing of your data
• Withdraw consent already given
• Object to data processing

7. How We Share Data

We do not sell your personal data to third parties. Data is only shared with:

• Vendors and working partners required to deliver your event (under confidentiality agreements)
• Authorities when required by law
• The payment provider (DOKU) for transaction processing

8. Cookies

Our website uses technical cookies required for basic functionality. We do not use tracking or advertising cookies without your consent.

9. Policy Changes

This policy may be updated from time to time. Significant changes will be announced via the website or the contact you provided.

10. Contact

For questions or requests regarding your personal data, contact:

Papua Kreatif Group
Email: info@papuakreatif.id
WhatsApp: +62-812-4007-3217
Address: Jl. Raya Polimak Bambu Kuning No. 2, Ardipura, Jayapura Selatan, Papua 99221